Returns and Refunds Policy

Returns and Refunds Policy — Snuggery
Last updated: 13 September 2026

At Snuggery we want you to shop with confidence. This page explains, step by step, how returns, exchanges and refunds work. Please note each item is handmade to order, so returned products are inspected accordingly.

1. Return due to change of mind (right of withdrawal)

You have the right to return your order without giving any reason, within the following timeframe:

⏱️ Timeframe: 14 calendar days from the day you receive the product.
📦 Required condition: unused, in its original packaging and in a resaleable condition.
💶 Return shipping costs: covered by the customer.
💰 Refund: the amount paid for the product (and the original shipping cost, if any) is refunded once we receive and check the item, within a maximum of 14 calendar days, using the same payment method used for the purchase.

How to request it:

1. Write to us at mysnuggeryco@gmail.com stating your order number and that you wish to withdraw from the purchase.
2. We'll confirm the address to send the product to.
3. Pack the product securely, unused, in its original packaging.
4. Once we receive it and check its condition, we'll process the refund.

2. Faulty product or manufacturing defect

As each Snuggery item is handmade, we take extra care in checking every piece before it's shipped. If your Snuggery item arrives damaged, faulty or with a manufacturing defect, the section above does not apply — the legal warranty applies instead, offering you better terms:

⏱️ Timeframe: 3 years from delivery (statutory conformity guarantee, RDL 1/2007 as amended by Law 3/2022).
💶 Shipping costs: covered by us, both for the return and for sending the replacement product.
🔄 Resolution: we'll first attempt to repair or replace the product; if this isn't possible, a price reduction or full refund will follow.

How to request it:

1. Write to us at mysnuggeryco@gmail.com with your order number and clear photos of the defect.
2. We'll confirm the issue and let you know whether it's a replacement, repair or refund.
3. We'll provide you with a shipping label or instructions at no cost to you.

3. Cases not covered by the return policy

Returns are not accepted (except for manufacturing defects) when:

The product shows signs of use.
More than 14 days have passed since delivery (for withdrawal without reason).
The original packaging has not been kept or is significantly damaged.

4. When will I see the refund in my account?

Once processed on our end, the refund is issued via Shopify Payments to the same original payment method. The time it takes to appear in your account depends on your bank or card issuer (usually a further 3 to 10 working days).

5. Questions?

Write to us at mysnuggeryco@gmail.com and we'll get back to you as soon as possible.